The importance of crafting your hotel’s brand story

“Marketing is no for a longer period about the things that you make, but about the tales you tell.” Seth Godin

Storytelling has been close to since day dot. It can be been the way we have communicated and related with every other permanently, and offered the reality that our brains are wired to react to perfectly-crafted narrative, it’s not likely that this will at any time modify. 

We have a tendency to get wrapped up in the day-to-day regimen and to get comfortably set in our strategies of carrying out factors. You may be hectic, or you may just think items are ticking together nicely, no have to have to take care of anything which is not broken. Potentially at times you listen to buzzwords – or what sounds like buzzwords – and you assume, that would not use to me or my resort. It only applies to the greater brands, the kinds with bigger scope and larger budgets. 

Not true!

People today are bombarded with so many messages from providers striving to sell them a thing on a every day basis that they have become innately wiser to the game. They you should not want chilly calls or random mass mails or junk via the letter box. They count on much more, and it will consider far more to truly entice them. 

We can all gain from the concepts of fantastic marketing and storytelling, on the other hand ‘big’ they seem to be. The important is to just take the logic and implement it to your business in whichever way you can. Though it certainly wouldn’t hurt if George Bernard Shaw used to repeated your home, you don’t necessarily need a wild hook to interest folks. Go through on for a lot more on the value of crafting your hotel’s model story.

What is actually it all about?

Model storytelling is all about crafting a tale or tales that market the values your enterprise and clients have in widespread. The full reason of model storytelling is to use narrative to join with persons. 

It does not just seem fantastic – it can actually gain your brand in tangible strategies like: 

  • Raising access and boosting social media engagement
  • Raising manufacturer awareness & familiarity
  • Increasing brand loyalty
  • Generating extra income

In get to do all of this, you will need to determine to start with who you might be talking to. As soon as you have your viewers or your guest personas nailed down, you have a superior idea of what they want and how you can accommodate these would like with every thing you happen to be about and what you have to supply. Not only this, but you know the type of tone and language they will answer to – which is very vital. If you need to have a reminder on how to create or re-create your brand’s tone of voice, a fantastic trick is to test think of your resort as a particular person, and explain its temperament in a few words and phrases. 


Supply: Airbnb

Hold your concept dependable or you can shed interest

Holding your messaging regular across all of your platforms is a big part of how effective the delivery of your brand tale will be. You want to have a apparent emphasis. Just about every section of your messaging from your web page to your e-mail and social media has to be integrated and not fragmented. If there are messy bits and items everywhere you go – an odd nod to a area or grounds attribute not reflected wherever else, or an supply selling price with no history residence detail – you will most likely be scanned speedily and forgotten about, and the probabilities of somebody recognising your manufacturer and getting to be slowly and gradually common with its magnificence, price and characteristics is slim. 


Seafield Hotel – web-site


Seafield Hotel – social

What channels really should you use?

Feel carefully about what channels you opt for to use. Probably you’ve got been on Facebook for years but hardly publish on the system? Your channel utilization really should arrive down to exactly where your friends are paying their time, in which you can achieve them, and the place very best you can talk your brand story to them so they have a probability to join and interact. Each and every communication channel and even every single piece of conversation should have a function. It truly is all much too quick for channels to come to be siloed and suddenly a absence of clarity and consistency gets obvious. 

Hear to our podcast on working with the ideal imagery for your campaigns

Handy and needed platforms contain your web-site, which ought to hold the bulk of your brand name story, values, functions, features – every thing about your hotel, as while it is the human body your hotel’s individuality life in. You can involve brief films, visuals that help to spot your company at the lodge encountering what you have to offer you. 

How can utilising automation assist your lodge?

Emails, newsletters, weblogs and social media campaigns are also a fantastic way to talk with your chosen guest personas. Your social content material has the electric power and independence to be a minimal imaginative and emotionally powerful. Your site can inform the tale of certain features of your assets like – the food items, area, space etc. Opt for your social media platforms meticulously and use your clever tech stack and info to tell your email marketing campaigns. Be smart with how you communicate, recalling what we reported earlier about people’s expectations remaining bigger. You also have to consider your OTA channels, your Google My Business etc. They are all contributing to the story!


Hotel Doolin Instagram

Consumer generated articles

You know what else is important? Other people’s tales! 

72% of shoppers believe that content material submitted by other consumers is much more credible than manufacturer-designed written content

Primarily above the previous handful of yrs, consumer created content material (any content established or posted by individuals online) can confirm to be tremendous important to use as portion of your online marketing approach. Smartphone digicam quality and the rise of influencer lifestyle has established a ton of novice photographers, critics and social media-obsessed travellers. Person created material will reinforce believe in in your model, perception of your brand name and it will essentially amplify your story and values. 

Additional than 70% of Fb users are motivated by tips from buddies and family when deciding which travel options to book

You really should look at user produced articles as not only an powerful way of utilising guest information for brand name storytelling but also as a variety of conversation with other company.

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