Partnership involving hotelkit and Shiji’s ReviewPro permits hoteliers to generate operational excellence.
7th of April 2022, Barcelona: Shiji’s ReviewPro, the top Guest Practical experience Platform for hospitality, and the resort functions system hotelkit, now integrate to streamline operations for hoteliers running visitor opinions. The integration aims to simplify the working day-to-day processes of shoppers making use of the two platforms by providing a seamless two-way connection involving the alternatives.
Hoteliers utilizing both answers will be notified of visitor responses coming in via the ReviewPro Visitor Knowledge System directly on their hotelkit dashboard. This will allow frequent buyers to supply prompt resolution to guest demands. The integration will work in two methods so that the standing of jobs – irrespective of whether they are settled or not – will generally be up to date on both platforms in actual-time, supporting management reaction approaches and other business KPIs.
“The integration involving Shiji’s ReviewPro and hotelkit aims to make your lifestyle easier, as a hotelier. Every time a housekeeping , a servicing or a home company ask for is produced on the ReviewPro system, it will show up ideal in your hotekit notifications. You can even make a decision who in your resort will get this ask for. Standing updates are demonstrated at the same time in each devices. Conversation has never been simpler! And your visitors will enjoy the rewards.” Marie-Theres Rainer, Merchandise Manager hotelkit GmbH
“Guests now hope rapid responses and quickly resolution. To drive operational performance, we need to have to reduce platform switching and make certain that facts flows seamlessly. Any request, critique, or study reaction that calls for action now seems on both of those the hotelkit system, and the ReviewPro Guest Experience Platform for rapid resolution or reaction, improving your functions but extra importantly your guests’ experience.” Michael Kessler, CEO at ReviewPro.
Advantages of Shiji’s ReviewPro and hotelkit Integration
The integration is advantageous for both hoteliers and company by tackling the problem of running several platforms and info silos, even though also driving operational excellence. Some primary positive aspects of the integration are:
- Unified to-do checklist for more quickly action – Encourage fast motion by unifying to-do lists from the chatbot and other sources on to one solitary site, so no requests get appeared around.
- Automated situation creation for evaluations, study responses, and messaging – all visitor requests, grievances, or queries trigger circumstance development noticeable on the two platforms.
- Supports your visitor messaging strategy – Visitor requests will be gathered by the chatbot, like very important information and facts that is gathered by using all-natural human conversation, so no want to manually log information or check with the visitor for more facts.
- Considerably less platform switching – Information travels seamlessly from one particular system to an additional and again all over again, so there is no want for your team to handle numerous logins for their day-to-working day jobs.
- Resolution analytics – many thanks to the two-way integration, the ReviewPro analytics site is up to date with functionality information on how quite a few duties were being established, if they had been closed on time, by whom, etc., averting unneeded data silos.
Customers who want to know additional about Shiji’s ReviewPro and hotelkit integration want to speak to their account supervisor for much more info.
ReviewPro, a Shiji Team model, features in excess of a ten years of experience and investment decision in innovation to guarantee we proceed to be the benchmark in the hospitality industry. Our cloud-primarily based Visitor Practical experience Platform consists of Resort Track record, Guest Surveys, Scenario Administration, and Messaging Automation. Shiji’s ReviewPro owns the business-typical online name score, the Global Evaluate Index™️ (GRI), a propriety algorithm based on evaluate knowledge collected from +175 OTAs and overview web sites in +45 languages. With about, 60,000 establishments in +150 nations, Shiji’s ReviewPro delivers the know-how, aid, and instruction to empower hoteliers to be greater.
For far more information remember to pay a visit to: www.reviewpro.com
For press contacts: [email protected]
With the lodge operations platform hotelkit, additional than 2,000 lodge teams around the globe control their day-to-day perform plan. The alternative for collaboration, housekeeping and facility management connects the total crew, increases inside interaction and simplifies day-to-day workflows. Delivering excellent support has hardly ever been simpler and now hoteliers can expend far more time doing what they do greatest: earning their guests content.
For additional details be sure to check out: www.hotelkit.web
For press contacts: [email protected]