Partnership concerning Flexkeeping and Shiji’s ReviewPro makes it possible for hoteliers to follow up on visitor comments and requests effectively to deliver a better guest experience.
21st of April 2022, Barcelona: ReviewPro, a Shiji Team brand name, and Flexkeeping, the resort staff interaction and housekeeping software, spouse up in supporting hoteliers to make day-to-day endeavor administration additional economical and enhance the guest knowledge.
The new integration among ReviewPro’s Guest Working experience Platform and the Flexkeeping alternative presents a seamless two-way link, enabling hoteliers to take pleasure in whole visibility of visitor comments administration updated in genuine-time on equally platforms. Frequent clients can now watch duties coming from critiques, surveys, and messaging conversations on the ReviewPro platform directly in the Flexkeeping platform. What is more, any updates made by using possibly a person of the alternatives exhibit up on both of those platforms. Full visibility encourages prompt resolution for guests, and better visibility of staff KPIs for administration, as well as maximization of tech expenditure for models.
“The integration with ReviewPro is something Flexkeeping has been wanting ahead to for a very prolonged time. We join and streamline two areas of operations that are totally important to every single resort: real-time guest fulfillment suggestions with genuine-time conversation across all departments. It is an integration that not only understands the link in between guest pleasure and everyday operations, but delivers this link to the forefront so that hotel administrators can make absolutely sure they remain on major of it at all moments.” Luka Berger, CEO at Flexkeeping
“Our target is to make the lifestyle of hoteliers a lot easier, so they can better serve their visitors. A seamless trade of info among their tech platforms is crucial to far better operations. We are delighted to lover up with Flexkeeping in buy to lessen system switching for our clientele, generate staff efficiency, and of system enable hoteliers to offer even much better services for friends.” Michael Kessler, CEO at ReviewPro.
Advantages of the ReviewPro and Flexkeeping Integration
As lots of inns are digitizing and automating operational procedures, integrations are necessary to trying to keep procedures easy and person-pleasant. Some of the key added benefits of the integration amongst Shiji’s ReviewPro and Flexkeeping are:
- Unified to-do lists – Rather of handling numerous to-dos on unique platforms, all jobs show up on one particular dashboard, encouraging speedy motion, so no guest ask for will get neglected.
- Supports visitor responses administration tactics – all visitor suggestions that demands motion will induce an automatic scenario generation visible on both equally platforms.
- Supports visitor messaging procedures – No want to manually log aspects or question the guest for additional data, as ReviewPro’s chatbot collects all the visitor information wanted to develop a undertaking and sends it in excess of to the proper section.
- Simplified login administration – info travels seamlessly from just one system to another, relieving your staff from running quite a few logins and platforms in their day-to-day tasks.
- Resolution analytics – thanks to the two-way integration involving Shiji’s ReviewPro and Flexkeeping, the resolution analytics on the ReviewPro system will mirror proper and up-to-date data.
Customers who want to know extra about the ReviewPro and Flexkeeping integration should really get hold of their account supervisor for additional facts.
ReviewPro, a Shiji Team manufacturer, features in excess of a 10 years of practical experience and expense in innovation to assure we continue to be the benchmark in the hospitality market. Our cloud-based Guest Practical experience Platform features Hotel Status, Visitor Surveys, Circumstance Management, and Messaging Automation. Shiji’s ReviewPro owns the business-standard on line name score, the International Evaluation Index™️ (GRI), a propriety algorithm based on overview facts collected from +175 OTAs and review internet sites in +45 languages. With above, 60,000 establishments in +150 countries, Shiji’s ReviewPro features the technological know-how, assist, and training to empower hoteliers to be far better.
For a lot more facts, you should check out: www.reviewpro.com
For push contacts: [email protected]
Flexkeeping is the most complete resort housekeeping and team collaboration program. It automates day by day hotel functions from team conversation, preventive upkeep, and visitor service supply to day-to-day recurring responsibilities, checklists, and housekeeping schedules, optimizing day-to-day functions by up to 40%. Flexkeeping is very best identified for its finish set of housekeeping automation equipment, a best-in-class user interface, and a strong administration reporting program.
For a lot more data make sure you visit: www.flexkeeping.com
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