Saphir is celebrating its 20th anniversary this 12 months! In 2001, Air France was the to start with airline in the earth to present a assistance primarily for disabled passengers.


With Saphir, shoppers gain from support right before and following their flight, and through their trip, these kinds of as assistance with reservations, issuing tickets and placing up guidance in collaboration with the excellent transport assistance (TEX). The services is accessible in France as very well as in 19 other nations around the world.


Aid requests will have to be manufactured when scheduling a flight, at minimum 48 hours prior to departure, directly on the Air France website or by using the dedicated Saphir hotline. Around fifty profits advisors at the purchaser relations centre are experienced in the technique to incapacity by expert medical doctors, coaching that permits them to better respond to concerns linked to customers motor and sensory complications.


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In 2019, in excess of 580 000 prospects benefited from this guidance on Air France flights. Clients who would like to do so can ask for the Saphir Card, which, thanks to the traveller profiles created, permits them to preserve a report of the type of assistance they demand and the health care tools carried on board or in the hold.


In addition, the airline obtained the Marco Polo award at the IFM Best Resa honest in 2019, which rewarded the improved vacation knowledge for Air France customers with disabilities. This award displays the initiatives built on a day-to-day foundation by the employees of Air Frances Saphir help assistance and all the staff who add to the effectively-staying of disabled travellers throughout their trip.
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