MetricNet Delivers Groundbreaking Presentation at the 2021 SupportWorld Live Conference

Press Launch


Nov 16, 2021 03:00 EST


Jeff Rumburg, co-founder and Handling Lover of MetricNet, presented Session 606, “Synthetic Intelligence In Assistance And Aid: The Upcoming Is Last but not least In this article!,” at the Annual SupportWorld Are living Convention in Orlando, Florida. This marks the 29th consecutive 12 months Mr. Rumburg has been picked as a speaker for the Yearly SupportWorld Conference & Expo.

In this presentation, Mr. Rumburg shared how one large insurance plan organization leveraged AI to change still left, strengthen the buyer practical experience, and radically cut down their expenses. On top of that, he described metrics for AI, presented business benchmarks for the metrics of AI, and shared a template for measuring the ROI of AI in provider and guidance.

“Guarantees of bot-powered agentless help, problems that quickly proper them selves, and preemptive challenge resolution—the holy grail of assistance and support—have absent largely unfulfilled until finally just lately,” mentioned Jeff Rumburg. “But artificial intelligence in IT service and help is at an inflection stage. There are now numerous examples of significant enterprises that have harnessed the energy of AI to decrease ticket volumes and resolution occasions, and boost the purchaser encounter – all though getting smarter over time by way of device understanding.”

Those fascinated in this presentation can uncover a duplicate of the slide deck on MetricNet’s web-site. Mr. Rumburg also facilitated ‘Succeeding with Metrics,’ an interactive, consultative HDI Education Workshop on Sunday, Nov. 7, 2021, and Monday, Nov. 8, 2021.

Mr. Rumburg is the winner of the Ron Muns Life time Achievement Award, was named to HDI’s Major 25 Assumed Leaders list for 4 consecutive a long time, and has served on HDI’s Strategic Advisory Board. He is co-founder and Handling Partner of MetricNet, LLC, wherever he is dependable for worldwide system, product or service improvement, and consumer engagement shipping and delivery. As a leading skilled in benchmarking and re-engineering, Mr. Rumburg authored a greatest-offering e-book on benchmarking, and has been retained as a benchmarking pro by these iconic providers as American Express, USAA, Coca Cola, and Emory Healthcare.

If you would like much more data about benchmarking your provider and help features, remember to take a look at http://www.metricnet.com or e-mail MetricNet at facts(at)metricnet(dot)com.

About MetricNet

MetricNet is the world chief in IT services and aid benchmarking. Far more than 50 percent of the FORTUNE 500 depend on MetricNet benchmarks to strengthen and improve their efficiency. MetricNet is the 1st, and still the only business to present downloadable assistance desk and desktop assist benchmarks from their web page. With a world wide benchmarking database of just about 4,000 IT service and assistance benchmarks, MetricNet has the most extensive database of method and functionality metrics in the business.

Supply: MetricNet, LLC

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