Malaysia Airports upgrades the passenger experience at Kuala Lumpur International Airport

Automatic and reduced touch ordeals get there for domestic and global passengers at Terminals KLIA and KLIA2, supporting COVID-19 recovery.

Kuala Lumpur – WEBWIRE


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Domestic and international travellers flying from Kuala Lumpur Intercontinental Airport (KUL) can now profit from new SITA biometric-enabled self-assistance touchpoints next a considerable technology update.

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The comprehensive technological know-how deployment options a components and computer software overhaul, which includes introducing additional than 100 SITA biometric-enabled self-services Intelligent Route kiosks – the TS6, SITA Good Route Bag Fall, and an IT infrastructure refresh.

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SITA’s brand-new slimline TS6 kiosks are out there from December 2021 and attribute wireless connectivity. The kiosks are all set and enabled for SITA Flex and the next generation of frequent-use API-based companies that aid a lower-touch, fully cell passenger encounter.

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The new SITA Intelligent Route TS6 kiosk was the winner of the 2021 IF Design award for the slick, sustainable, and adaptive style, which can be customized to healthy with the airport’s model design and particular consumer demands. The modular structure also implies enhancements and modifications can be created devoid of changing the total kiosk, bringing extra cost efficiency and sustainability rewards. 

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As section of the program updates, Malaysia Airports has migrated to Windows 10 and upgraded its Core servers, community machines, and Baggage Reconciliation Procedure to deliver improved velocity and secured data communications.

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The upgrades are part of a broader transition from Airport 3. to Airport 4., which needs a entirely built-in digital ecosystem that presents a seamless passenger journey with the use of business intelligence and the assortment of major data. Moreover strengthening passenger expertise, goals these kinds of as optimizing terminal use, rising operational performance, and escalating earnings are portion of the Airport 4. challenge.

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SITA will keep on its part as an innovation companion to Malaysia Airports, with planned evidence of principles checking out solitary token and touchless journeys to enhance the passenger experience and push new efficiencies.

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Sumesh Patel, President, Asia Pacific, SITA, said: “We are delighted to spouse again with Malaysia Airports and aid the airport in its recovery from COVID-19. Making certain fluid passenger activities although balancing operational performance is a substantial priority for airports globally. With this deployment, we’ve delivered on both equally aspects, long run-proofing the airport for a touchless journey through improved biometric capability even though also driving down operational charges and growing the resilience and agility of IT infrastructure.”

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