BTN interview: Thomas Lennartz, vice president, sales and client experience, Quark Expeditions | Focus

Having been recognised as just one of the ideal-in-the-business by voters at the Planet Journey

Having been recognised as just one of the ideal-in-the-business by voters at the Planet Journey Awards, Breaking Travel Information below chats with Thomas Lennartz, vice president for gross sales and consumer knowledge with Quark Expeditions, to find out extra

Breaking Vacation News: Congratulations – Quark Expeditions has been honoured with the title of World’s Foremost Expert Cruise Line at the Planet Vacation Awards. How does it really feel to have taken the prestigious honour?

Thomas Lennartz: We’re honoured to have gained the award for the World’s Top Professional Cruise Line for the reason that it reaffirms the guest-concentrated path we chose to comply with 30 decades in the past when we became the initial-ever expedition firm to get purchaser travellers to the North Pole.

Our dedication to our friends, to just take them over and above the subsequent horizon in the Polar areas, to generate daily life-altering transformational encounters that no just one else can, to continue being the Chief in Polar adventure… this was our guest determination 30 a long time back and stays our motivation currently.

The launch of our match-altering ship Ultramarine is but one more example of our dedication to our passengers.

This award signifies we are however fulfilling the goals of our polar friends.

BTN: How will the trophy and title assist to boost the brand to a global hospitality audience?

TL: At a time when world travellers have questions and concerns about vacation, this trophy and, especially the title iself, the World’s Leading Specialist Cruise Line, will give company peace of mind and self esteem that polar journey is safer than ever.

Quark Expeditions, with the start of our business-top Harmless Covid Travel Policy, is nevertheless once again at the forefront of secure, daily life-altering expedition vacation.

BTN: What changes can we hope to see onboard Quark Expeditions vessels as they return to service in the wake of the Covid-19 shutdown?

TL: Quark Expeditions has unveiled the most thorough, traveler-focused Covid-19 policy in the travel industry.

Quark Expeditions Harmless Covid Journey Coverage not only safeguards the traveler’s wellbeing from Covid-19 and secures their greenback expenditure – providing a stage of protection and cash-back again warranty unparalleled in the competitive travel market – it makes certain each individual guest’s polar knowledge is enjoyed to the fullest, without the need of compromise.

Integral to our attempts to reduce Covid-19, Quark Expeditions has secured the slicing-edge FRANKD fast onsite screening kit to protect our guests and crew from Covid-19 when typical operations resume in Could.

The FRANKD swift onsite screening package is a breakthrough in the beat from Covid-19. This effective and speedy testing package will make it possible for the Quark Expeditions group to:

  • Acquire final results within just 30-60 minutes of each individual Covid-19 test.
  • Detect infected persons, even asymptomatic and pre-symptomatic carriers.
  • Assure all guests take a look at destructive for Covid-19 prior to boarding our ships.

The Harmless Covid Travel Coverage stands for:

  • Condition-of-the-artwork Testing & Wellbeing Protocols – In addition to securing the FRANKD quick onsite tests kit to protect against Covid-19 outbreaks on ships, Quark
    Expeditions has rigorously improved all sanitization techniques.
  • Whenever Cancellation & Rebooking – This very best-in-class cancellation and rebooking coverage lets travelers to rebook ideal up to the day of departure with a funds-back again guarantee and flexible rebooking alternatives.
  • Totally free from Crowds in the Polar Areas – Normal social distancing is part of daily life in the remote, and unpopulated Polar Regions—making the Arctic and Antarctic the finest areas to be at a time when location matters most. Friends can consider convenience figuring out that for the duration of their expedition, they are only interacting with their fellow pre-screened passengers and Quark Expeditions personnel.
  • Encounter will not be Compromised – Quark Expeditions has normally been dedicated to delivering transformational polar adventures, and this coverage makes sure there are no sacrifices in the guest encounter, onboard features or immersive excursions.

BTN: With Covid-19 vaccines now being rolled out all-around the planet, is there hope the market place can return to one thing like usual in 2021?

TL: The urge to journey has not diminished in the the very least. If just about anything, Covid-19 has compounded the desire to examine remote polar places and find out new encounters.

This is obvious in the requests we at Quark Expeditions carry on to receive from men and women who dream of viewing polar bears, penguins and whales in the polar wilderness—and in the bookings from journey-seekers who want to go kayaking in the Antarctic, heli-mountaineering in Greenland and Zodiac cruising in Spitsbergen.

With the implementation of Quark Expeditions Safe and sound Covid Travel Coverage, visitors not only have renewed hope for foreseeable future travel—but renewed self confidence based on the concrete, trust-deserving information at the heart of our policy. 

In the text of Andrew White, president of Quark Expeditions: “Quark Expeditions has normally place our tourists initial. There has under no circumstances been a much better time to find out or rediscover the Polar Areas. We want our company to sense self-confident their income is protected, their health is in the greatest, most capable fingers, and that their expedition expertise will surpass their wildest anticipations.”

Additional Facts

Quark Expeditions, the chief in Polar adventures, has been exploring the Polar areas given that 1991.

The firm is a member of the Travelopia Group, the premier assortment of journey models solely focused on professional vacation in the globe.

Locate out extra on the formal web page.