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Chatbots, contactless travel, blockchain & crypto: Korean companies dig deep into tech to ride out Covid-19

From automation of the back again conclusion to chatbots and tech options to facilitate contactless journey as very well as the introduction of blockchain and cryptocurrency, on the web journey companies in South Korea are getting spurred by the Covid-19 crisis to innovate.

Speaking during WiT Digital: Spotlight on the “Kingdom of South Korea”, Jun Shin, chief approach officer of Tidesquare, predominantly an outbound participant, reported the firm has been managing cancellations and refunds due to the fact January.

Jun Shin: “The even larger lesson is, we have been concentrating heavily on the entrance aspect of ticketing, advertising and connecting with airlines specifically to get far better fares, but now we have to do work on the back again conclusion.”

“All the airlines have distinctive insurance policies, and they are
put differently in the documentation. We experienced to go by each individual single one particular
and check every single plan and this took a ton of time. Now we have learnt a ton and
we commenced speaking with a engineering lover to use MRC (Device Looking through
Comprehension) so that the device can discover precisely where by that plan is
and that will basically aid agents conserve a ton of time.

“This will be the basis for us to establish a chatbot to
manage straightforward inquiries. And the even larger lesson is, we have been concentrating heavily
on the entrance aspect of ticketing, advertising and connecting with airlines specifically
to get far better fares, but now we have to do work on the back again conclusion.”

Accommodation unicorn Yanolja is most likely greatest positioned for restoration and Jong Yoon Kim, CEO, Online Business and Corporate Approach, reported it is viewing pick-up in desire for domestic lodging, particularly in the modest lodging classification.

“We see increasing desire for lesser lodging in sure locations like Jeju and Gangwon, and we are creating contactless options for these modest lodging. The consumer can just check in with no any contact with individuals – just a QR code on their cell phone. This is likely to be a significant development likely ahead. We are viewing 20% growth yr on yr in the modest lodging business.”

It is also collaborating with regional governments and
provinces to see how to stoke the return in desire. For the coming prolonged weekend
from April thirty-May well two, having said that, stoking does not seem needed.  Flights to Jeju are bought out and
lodging is fairly booked out.

Though there is a mixture of enjoyment as very well as apprehension as to whether this could consequence in a 2nd wave of bacterial infections in a state that has been praised globally for its effective containment of the virus, journey companies are hopeful the pent-up desire usually means the starting of restoration.

Jong Yoon Kim on the start of Yanolja Coin: Blockchain permits immediate communication in between service provider and consumer, and allows companies to share customers. The more interchangeable the coin is, the more customers can be shared.

“Blockchain