Accenture Helps Changi Airport Group Establish and Operate a Digital Factory to Drive and Sustain Continuous Innovation


Accenture (NYSE: ACN) has aided Changi Airport Team (CAG) which operates the world’s seventh busiest airport for global website traffic set up and operate a digital manufacturing facility to consistently re-invent the airport’s passenger practical experience and renovate operations.
Identified as DIVA — for digital, innovation, ventures and analytics, the manufacturing facility is developed to assistance CAG create, experiment and launch new digital products and expert services — from conceptualization to current market launch, working with new strategies of operating.

Staffed with experts from both equally CAG and Accenture, DIVA leverages the most up-to-date modern systems and capabilities — which includes synthetic intelligence (AI), digital marketing, massive information / analytics, predictive routine maintenance and the net of issues (IoT). Managed like a manufacturing facility, DIVA focuses on offering business outcomes at scale, with strains of generation, predictable shipping schedules and top quality controls. This design makes use of and allows new strategies of operating — with design and style thinking, fast prototyping and experimentation at the core.
“Picture a start off-up setting where personnel commence by thinking about what the client wants and work backwards from there — experimenting quickly to create modern products and expert services,” explained Fabio Vacirca, the current market unit team direct dependable for taking care of Accenture’s business across Australia and New Zealand, South East Asia, India, Africa and the Center East. “DIVA is enabling CAG to re-examine how the airport operates and create digital answers to guarantee that it stays a entire world-class chief.”

As aspect of its work creating and taking care of DIVA, Accenture has aided CAG create an AI-run virtual assistant for airport operations, a predictive routine maintenance remedy for engineering, and following-generation commercial digital marketing campaigns, run by Accenture Applied Intelligence answers and accelerators.
“By setting up DIVA with Accenture, we hope to continue on to foster a society of innovation and experimentation, by injecting new strategies of operating in just our business,” explained Jeffrey Loke, a senior vice president at CAG. “DIVA is aiding CAG employ digital improvements, at pace and at scale, at the company level, serving all CAG departments, which includes commercial, operations, engineering, IT, and company marketing & communications.”
Singapore Changi Airport is committed to regularly elevating the bar for its effectiveness and offering a true-time client practical experience. The airport has been voted the “Best Airport in the World” 10 periods by Skytrax respondents and has also received the DFNI Award for Vacation Retail Excellence 9 periodsone. Jewel Changi Airport, the lifestyle vacation spot positioned at the heart of Singapore Changi Airport that opened last April, gained the Unique Jury Award at the MAPIC Awards 2019two, a prestigious market celebration that honors the world’s most outstanding retail true estate initiatives.
Aligned to Singapore’s Clever Nation vision, DIVA is a reflection of CAG’s endeavours to retain pace with the ongoing disruption of business operations and an essential milestone not just for CAG, but for