Oliver Jolivet has devoted about two many years of his occupation to the business of luxurious.
Attributing his uncompromising stance on brand developing to his French heritage and track record, he thinks that time and authenticity play significant roles in offering a perfectly-positioned luxurious practical experience in the hospitality current market.
Stepping into his purpose as the main executive with Como Group, Jolivet pushes the position quo with exclusivity and novelty in experiences.
At the coronary heart of it all, Jolivet carries the brand even further by empathetic and authentic marriage developing with the individuals who issue the most – the friends.
In this article Breaking Travel News finds out more.
Breaking Travel News: What would make a hotel remain with Como unique?
Oliver Jolivet: Every little thing is tailor built for you and only you.
The big difference involving a excellent hotel and an excellent hotel is the provider.
In the conclude, it is all about our individuals.
BTN: Why do you consider individuals are willing to pay out a premium for an unique practical experience?
OJ: Individuals pay out a premium for a little something they will bear in mind, for a little something they love.
There is a significant big difference involving a commodity business and advertising a luxurious practical experience and it is not constantly scalable.
BTN: How do you retain premium clientele – how do you entice them to continue on keeping in just Como Group’s established of qualities?
OJ: Recognition, recognition and recognition. It usually means your focus to details have to be the very best.
BTN: Anything enjoyable coming to the Como Group in 2020?
OJ: New destinations and new experiences like the Movie Images retreat in Bhutan in partnership with award-successful photographer Michael Turek and All-natural Environment Safaris.
There is also the start of Como Club, our brand-new recognition programme, combining all Como firms (hospitality, wellness, vogue, way of life, sport), and a new products line for Como Shambhala, our award-successful wellness concept.
BTN: How do you sustain a point of big difference when in comparison to other boutique inns?
OJ: Como and its firms are unique in the luxurious landscape.
Because its inception, shareholders stayed the exact, which offers security to the organisation and the opportunity to believe extensive phrase.
It is a massive competitive edge specially when recruiting the suitable abilities.
BTN: When pinpointing new places for Como Group’s inns or other assets, what do you glimpse for?
OJ: The soul initial – even though it’s tough to say.
For a hotel the site is crucial, you can constantly make all over the articles.
For an e-business it will be its disruption factor as perfectly as its shorter-phrase probable.
For a sporting activities business, it will be its capability to bring in new talent.
BTN: How do you sustain these kinds of a reliable, high top quality practical experience throughout all Como Group’s owned qualities?
OJ: A obvious talent retention programme as perfectly as reliable coaching at all stages.
The staff members turnover is the least expensive I have noticed so significantly.
Our personnel have to sense excellent and this is constantly a priority for me.
We are aiming to speed up in this route to build a real competitive edge.
Much more Facts
In light-weight of new developments – which include a loyalty plan by the Como Club – established to arise this 2020, Jolivet narrows down the point of big difference that elevates and retains the brand in its pristine degree – a concentration on building unique, luxurious experiences for its friends.
With the knowing that practical experience-pushed and authentic stays are vital differentiators in the hospitality current market, Como Group builds principles all over the site and the tale it tells.
Helming the Como Group, Jolivet considers high resilience and an impressive attitude vital to nurturing the competitive edge that is necessary to keep the brand expanding as a way of life aggregator while introducing more business activities to it.
Come across out more on the formal web page.